Frequently asked questions

What kind of pets are allowed?

Our apartments are pet friendly, but there are a few restrictions on the type, size, and breed. As a general guide, small pets are ok, but medium and large ones might not be.

You pay a little more rent for every pet you own, to cover the cost of cleaning and general wear and tear.

Click here to view our pet policy

Is there car parking?

We have disabled access parking bays only. Blue Badge Holders are able to apply to rent a parking space for a monthly fee.


When will I be able to move in?

Apartments are available to move into now.

How do I book a viewing?

Our show apartments are open and we look forward to showing you around and talking you through everything. Please give our Residents’ Services Team a call on 01273 069908 or send an email to [email protected] and we’ll happily book you in.

Do the apartments come furnished?

Your apartment comes furnished with our premium-quality furniture package, which includes luxury pieces from designer brands. We’ve thought of every detail – from the sustainable bedside tables to the double or king-sized sumptuous beds in every bedroom. And it’s all part of your rental agreement at no extra cost. There is also a selection of apartments which are unfurnished, and you bring your own furniture.

Can I decorate the apartment?

Yes. You need to complete an alterations request form and get this approved by the on-site team first. You could paint your walls to putting up your TV on the wall, hang shelves or your favourite paintings to make it feel more homely.

Do I have to set up my own internet?

No, we’ve got that covered! We have high-speed 100 mbs broadband set up and ready to use in every apartment for when you move in. Broadband is also available for personal use only in communal areas. Apartments will also be set up for Freeview.

What's does my rent cover?

  • Your apartment
  • Designer furniture if applicable
  • Superfast broadband*
  • Cycle storage
  • Management team & concierge on-site
  • Parcel collection
  • Maintenance team on-site
All our amenities**:
  • Residents lounge
  • Resident work from home areas
  • Work from home ‘pods’ (complimentary for up to two hours)
  • Bike store
  • Pet Wash
  • Outdoor children’s Play Area
  • 4 Roof Top Terraces

Additional services and benefits will include: -

  • Free Wi-Fi
  • Parcel management
  • Resident events 
  • Resident exclusive discounts with local businesses
  • Cleaning services 
  • Handyman service 
  • Pet friendly

*Suitable for personal use only, does not support commercial use

** A hire fee may apply

Is there cycle storage?

Yes! It is free and secure with fob access.  Bike storage facilities are located on the lower ground floor (Basement Level). Your pre-programmed fob will give you access into this facility.  All you need is to bring your bike lock and chain. There are 216 spaces available.

Are there communal areas for residents?

Absolutely. Multiple! We have several shared spaces that are available to all residents. These include 4 roof terraces with seating, gardens and an allotment to grow your own veg, outdoor children’s play area, residents’ work from home area. The lounge area offers a great space to relax in, meet other residents, or to work from time-to-time.

Will there be residents' events?

Most definitely. We’re creating a vibrant community that we want you to be part of. Our regular events will involve everything from wine and cheese tastings, virtual fitness classes, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.

Do I get any residents' discounts?

Yes. All our residents get access to local business discounts. We are working with local businesses to give you the best experiences, eating out at a restaurant for that special occasion, learning to cook and foraging with a local cooking school or just going out in the Lanes. See the residents’ portal or chat to concierge for further details on our special offers.

What sort of contracts are available?

Stay as long as you want, with a minimum contract from 6 months to maximum 5 years. You decide your contract's length and the lease you sign is a Private Residential Tenancy. See the terms in your tenancy agreement for further information.

Do I have to pay a deposit for my apartment when I move in?

We ask for a deposit of one months’ rent before you move in, this is lodged in a tenancy deposit scheme for the duration of your tenancy. It’s refunded to you at the conclusion of your stay in line with your lease agreement and the condition of the property.

Can I have a BBQ on my balcony or terrace?

No. This is a fire hazard to the building and residents.

Can I smoke in my apartment?

You can’t smoke in the apartment; however you can smoke outside the buildings in the smoking designated areas.

Do I need to pay for utilities?

Yes, you do need to pay for utilities. Heating and hot water is supplied through a central system, please note this is not included in your rent but billed on a consumption basis. Tenants are responsible for the council tax payment to the local authority, and payment for the electricity to their chosen supplier. Further details will be given to you at your apartment viewing and move-in induction.

Is there public transport nearby?

Yes, Hove Station is a 2-minute walk away for trains North to London or east to Southampton and beyond. Brighton’s excellent bus services pass by regularly with Ellen Street having its own bus stop and we are based next to the main bus stop a 2-minute walk away whisking you all around the local area.

Is there an online support service?

Yes. All residents have access to a private residents’ portal which has handy apartment user guides, you can log any maintenance requests, view your rent balance of your account, regular building updates and community events.

Who is my landlord?

Hove Gardens is a build-to-rent property created and managed by Legal & General. Legal & General is on a mission to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through fantastic amenities, residents’ services and quality, crafted design.

Who is my managing agent?

Hove Gardens is an L&G Homes for Rent community. Please see our other communities here. Urbanbubble are the registered lettings agent for this community with LARN 2207001.

Who do I keep in contact with during the application process?

Please contact our Residents’ Services Team using the email: [email protected] or alternatively call them direct on the Hove Gardens telephone number, 01273 069908. The team will keep you up to date at all points and signpost you through the simple referencing process.

What are the documents required to start the application process?

We require one copy of photo identification:

  • Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland).
  • A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland.
  • A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person name has ‘indefinite’ leave in the UK or has ‘no time limit’ on their stay in the UK.

If you don’t have a passport, please provide us with two of the following:

  • A copy of full driving or provisional photo card UK driving license
  • Copy of birth certificate.

If you are outside of the EEA we will require:

  • A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
  • A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period
  • A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.

We also require a copy of your Proof of Address:

  • Copy of Proof of Address: Issued within the last 3 months.

Please speak with the on-site Residents’ Services Team if you have any question regarding any of the above.

Without this documentation your application cannot begin – therefore it is imperative these documents are received asap.

Please email the documents to [email protected] if you haven’t already provided these during the enquiry/viewing process.

What is a reference check?

    • Once the full documents are received your application details will be sent to our trusted approved referencing agency, UK Tenant Data (UKTD). We will endeavour to do this within no more than 24 hours of confirmation of the reservation so not to hold you up moving into your new home!
    • UKTD will email you straightaway and request that you complete their online application form.
    • They will also email you to state that if you wish to purchase your reference report there will be a fee of £10.00, please note this is your personal choice if you wish to purchase a copy - it will not affect your application if you chose not to do so.
    • Please complete the form as soon as it is received so that UKTD can start your reference check.
    • Where necessary the reference check will include an employment and previous landlord references.
    • Upon completion of the credit check, UKTD will contact the Residents’ Services Team and confirm if you have passed or failed.
    • If you have passed we will call you on the same day to advise this and to agree a move in date and discuss the next steps.
If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application for an apartment at Hove Gardens.

Who arranges my move in date?

  • Upon passing your credit check, a member of the Residents’ Services Team will telephone you to advise you of this and agree your move in date and confirm these details via email.
  • The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!
  • We will send you your AST and a calculation of the move in monies within 48 hours of confirming your move in date and final tenancy details.
  • Cleared payment is required in our bank account at least 4 days before the move in as well as your signed Tenancy Agreement in order to avoid delays in your move in.
  • Without the above two items keys cannot be exchanged and we will have to push the move in date back.

What happens after my move in?

  • The Residents’ Services Team will send to you on your move in day your move in pack, which will include your countersigned Tenancy Agreement, Move in letter, FAQ’s, a copy of your apartments Inventory and your Resident Welcome Guide which includes information on the amazing site, the amenities, facilities available to you, local pubs, restaurants, and the discounts and deals available to you for being a Hove Gardens resident!! (These documents will also be available to you via the Residents’ Portal).
  • Following your move in any queries or questions you may have will be happily answered by our Front of House team and or our on-site Residents’ Services Team to whom you’ll already know
  • Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via the [email protected] email or pop and see the team in person and we’ll schedule in a date and time
  • Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days of the initial contact from UKTD (as per your signed reservation form – delays may result in the apartment going back on the market – which we don’t want!).

Do I have to pay to reserve a home?

Yes. A holding deposit must be paid in order to reserve a home. The amount due is dependent on the home you reserve and will be deducted from your first months’ rent.1 bed apartment: £150.00 Holding Deposit 2 bed apartment: £200.00 Holding Deposit3 bed apartment: £250.00 Holding Deposit The holding deposit is held in line with the Tenant Fees Act 2019. Please contact the Resident Services Team for more information.

Stay in the know



What residents say about living at our Legal & General sister sites.
See all our other locations here.

Don’t just take it from us, see what some of our residents think about
living at our locations on Homeviews.

Been living here about a month now and I love it. The facilities are wonderful. The staff are friendly and helpful, and the apartments are done to a really high spec!

L Rice, The Whitmore Collection

This is the best place I have ever lived in London. It is precisely how build-to-rent properties should be done. Special thanks to the team. These people make this building so amazing to live in.

Dmitrii, Blackhorse Mills

The development is lovely has a real sense of community. The property management team are the best. Always really quick to respond and help and also so friendly. It’s a really lovely development.

Carly, One Canalside

Brilliant staff and amazing service. A real home away from home! The team are brilliant.

Aparnaa, Mustard Wharf

You may also like